Instal-Life Customer Support

Thank you for being part of Instal-Life.

Need help with your Instal-Life service or set top box?

You’re in the right place. Find setup videos, technical guides and helpful information for your Instal-Life service and VAST set top box.

Instal-Life VAST Set Top Box Technical Videos

Start here if you need help setting up or troubleshooting your Instal-Life VAST set top box.
These step-by-step videos cover the most common setup and support questions.

First Time Installation

LNB Settings and Set Up

Audio Settings and Fixes

Satellite Signal and Dish Settings

System Information / Smartcard Number

Error Displays and Fixes

For customers on the Missions Plan

Thank you for partnering with Instal-Life. Your Missions Plan support helps us provide Christian TV while contributing to missions work that reaches people in Australia and beyond.

Select the option below that best describes your circumstances.

You are the superhero in the Instal-Life story! As you Watch What Matters on TV, know that your contributions are making a difference in the world! You are saving souls and reaching the unreached, bringing the Christian message of hope and restoration to those who have never heard it. Together we are sharing it directly into some of the most remote and inaccessible places in Australia, New Zealand and around the world. THANK YOU.

You can receive the latest VAST Satellite SET TOP BOX, by returning your current set top box and joining on a Missions Plan. Being on the Missions Plan, you are also entitled to full service and support along with multiple discounts. It is precisely because of our Missions Plan customers, who contribute monthly, that lives are being transformed and whole communities are being transformed.

If you would like to contribute above and beyond your Missions Plan, you can also support our missions work directly.

Contribute to Missions

Still need help?

If the videos and guides above don’t solve the problem, give the Instal-Life team a call. We’re happy to help.

Australia: Call 1300 534 488
New Zealand: Call 0800 54 33 88